Privacy Policy
This Privacy Policy explains how Cycle Savvy handles personal data when you use our website, contact us, or request bicycle servicing and repairs. It applies to general workshop operations in Thailand and should be read together with any service-specific information we provide during intake or quotation.
Contact for Privacy Matters
Why We Use Data
We use personal data to respond to inquiries, schedule and manage service appointments, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record approvals for additional work, provide service summaries, process payments, maintain business records, improve site performance, and meet legal or security obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. Where parts or delivery-related coordination is needed, we may also share limited information with relevant suppliers or logistics partners.
Legal Disclosures
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or to protect our rights, customers, staff, or property. We may also share information to address fraud, security, or safety concerns.
Data We Collect
We may process contact details, bicycle and service information, appointment records, payment-related records, communication content, and technical data such as device or browser information. Where needed for service intake and repair work, we may also record inspection notes, quote approvals, and collection summaries.
How We Collect Data
We collect personal data from website forms, email, phone calls, workshop drop-ins, and other direct communications. We also generate records from service inquiries, bicycle intake, mechanical inspection, quote approval, repair progress, quality checks, and collection of completed work.
Cookie Types
Our site may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may reduce the functionality of forms, session features, or usage measurement tools.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in limited cases, or objection to certain processing. We may need to keep some records where required for business, accounting, or legal reasons.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We will review the request and respond within a reasonable period consistent with applicable law.
Data Retention
Personal data is retained for the period necessary to complete the relevant service relationship and to meet operational, tax, or legal obligations. When data is no longer needed, we delete it or anonymize it where practical.
Policy Changes
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.